Refund Policy

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1. Introduction

This Refund Policy outlines the terms and conditions for returns and refunds of products purchased from Klexironaoex through our website klexironaoex.ddd.

We want you to be satisfied with your purchase. If you are not completely satisfied, please review this policy to understand your rights and our procedures.

2. Right of Withdrawal

Under European Union consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.

The withdrawal period expires 14 days after the day on which you (or a third party designated by you) receive the product.

3. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by clear statement (e.g., by email or letter). You may use the following contact information:

Email: writetous@klexironaoex.world

Address: Gustav Mahlerlaan 24, 1082 MC Amsterdam, Netherlands

Phone: +31206617808

You may use the model withdrawal form provided below, but it is not obligatory.

Model Withdrawal Form

To: Klexironaoex, writetous@klexironaoex.world

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Order number: _______________

Ordered on: _______________

Received on: _______________

Name: _______________

Address: _______________

Signature (only if this form is notified on paper): _______________

Date: _______________

4. Return of Products

4.1. Return Conditions

To be eligible for a refund, products must be:

  • Returned within 14 days of receipt
  • Unopened and in original packaging
  • In the same condition as when received
  • Accompanied by proof of purchase

4.2. Return Shipping

You are responsible for the cost of returning the product unless:

  • The product was defective or incorrect
  • We failed to inform you about your right of withdrawal

Please return products to:

Klexironaoex
Gustav Mahlerlaan 24
1082 MC Amsterdam
Netherlands

4.3. Products Excluded from Return

The right of withdrawal does not apply to:

  • Products that have been opened or used (unless defective)
  • Customized or personalized products
  • Products that cannot be returned for hygiene or health protection reasons if unsealed

5. Refund Process

5.1. Refund Timeline

We will process your refund within 14 days of:

  • Receiving your withdrawal notice, or
  • Receiving the returned product (whichever is later)

5.2. Refund Method

Refunds will be issued using the same payment method you used for the original transaction, unless you explicitly agree otherwise.

5.3. Deductions

We may make deductions from your refund if:

  • The product shows signs of use beyond what is necessary to establish its nature, characteristics, and functioning
  • The product's value has been diminished as a result of handling beyond what is necessary

We will inform you of any deductions before processing the refund.

6. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us immediately. We will:

  • Arrange for return shipping at our expense
  • Provide a full refund or replacement
  • Process your refund or replacement promptly

7. Cancellation Before Shipment

If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will process a full refund immediately.

8. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please check:

  • Your bank account or payment method
  • Contact your bank or payment provider
  • Contact us if you still have not received your refund

9. Exchange Policy

We do not offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: writetous@klexironaoex.world

Address: Gustav Mahlerlaan 24, 1082 MC Amsterdam, Netherlands

Phone: +31206617808

Please include your order number and reason for return in your communication.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.